- Once you place an order, we start processing orders for shipment immediately and we are unable to make changes to, cancel, or alter your order.
- You will receive a shipment confirmation within 1-3 business days. Depending on where you live shipping takes 2-5 days shipped via our logistics partners.
- PLEASE enter your address carefully as we cannot make changes once you have confirmed the order.
- Agape Creations is not responsible for lost packages due to incorrect addresses provided by customers.
- Customers are responsible for packages as soon as they enter the logistics partners system. If there is an issue with your package once it is in Logistics hands, you must contact your curior partners office for help.
- Once we hand over to logistics partners it is out of our control and we cannot help you! If your tracking email says your package has been delivered and you can’t find it OR your package is delayed, please call your local curior partner which ever is carrying your order and they can help you track it down most of the time
Refunds and Returns Policy
- We put in a lot of time and love into handcrafting your accessories and your satisfaction is very important to us!
- Any item that may have been damaged during shipping will be replaced immediately. But only if you send us an unboxing video!
- All we ask is that you drop us an email along with a photo & unboxing video of the damaged product and we will be happy to send you a new piece.
- We are unable to accept returns or exchanges due to hygiene precautions. However, we accept exchanges if you ship the products back to our studio in unused and unopened condition. In this case, you would bear the shipping costs to return the product and also for getting a new one in exchange.
- Our number one priority is for our customers to be absolutely 100% in LOVE with our accessories. So please reach out if you’re needing assistance.
- Agape Creations does NOT accept forced returns and these are non-refundable.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.